Cancellations and Refunds
Sandia Sunrise Balloons LLC · Last updated August 19, 2026
Ballooning is weather-dependent, so cancellations are normal and we try to be straightforward about them.
If we cancel
If we cancel your flight for weather, wind, airspace, or any other operational or safety reason, you choose: reschedule to another available morning this season, or take a full refund of what you paid. That decision is sometimes made at the launch site after you have arrived — that is normal in ballooning, and a full refund is still available if we scrub.
If you cancel
Contact us as early as you can and we will do our best to move you to another morning. Because seats are limited and mornings sell out, we may not be able to refund a late cancellation or a no-show.
Passengers who cannot fly
If a passenger cannot fly because they have not signed the waiver, because the pilot judges them unsafe to carry, or because they do not arrive at the stated time, no refund is owed for that seat. If a passenger cannot fly because of a weight or load limit that we got wrong, we refund that seat in full.
How refunds are paid
Refunds go back to the card used for the booking. Your bank decides how quickly it appears, typically within a few business days.
Contact
To cancel or reschedule: [email protected].